Trust & Safety
Share & Play Safely & Confidently
Thriving communities are centered on trust and safety. We know how important it is for hosts and guests to feel safe and secure, whether they’re searching for a local place to play or checking into a tried-and-true space for a weekly lesson. RecDay’s approach is multifaceted, including features built into the platform to protect both guests and hosts, clear and transparent policies that are fairly and consistently enforced, protection from risk, damage, and liability, and an in-house Trust & Safety Team that has your back every step of the way.
Secure Technology
The RecDay platform includes a number of built-in features that ensure the safety and security of both hosts and guests.
User verification. Verified users, secure sign-on and account access, plus ongoing monitoring for suspicious behavior and fraud.
Secure payments. Rental payments are safely, securely, and automatically processed through Stripe, a global leader in processing payments.
Protected personal information. We know how important your personal information and data is, and we protect it at every step.
Transparent Policies
What you can expect and what is expected of you as a RecDay user. Clear and consistent policies ensure a respectful community all the way around.
Clear community guidelines. Clear and enforced community guidelines
Enforced policies. Expectations are clear and consistently met by hosts and guests.
Respect and inclusion. People and property are respected and treated fairly.
Clear Coverage
A combination of waivers, releases, and insurance coverage ensure that hosts and guests are protected in the rare event of an accident or injury.
Liability coverage. All guests review and confirm a waiver and release, in addition to the added protection of host insurance coverage.
Damage protection. Hosts can rest assured knowing your property is safe with damage protection for all visits.
Streamlined documentation. Waivers and releases are built right into the platform, streamlining signatures and keeping them on-hand as needed.
Helpful Resources
Find answers to your questions, know exactly what you can expect, and research the best practices of regular RecDay users.
FAQs. Quick, clear answers to Frequently Asked Questions from both hosts and guests.
Getting started tips. Get off to a great start as a first-time host or find out exactly what to expect as a guest.
Policies and information. Official documents, guidelines, and information on-hand when you need it.
Reliable Support
At RecDay, we’re committed to ensuring you have the information and support you need precisely when you need it.
In-house support. Our in-house customer success team is available to hosts and guests–whatever you need, whenever you need it.
Help from real humans. Technology is great, but sometimes you just need to talk to someone. Our in-house teams are here to help.